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Support

At Proficient Systems we are inquisitive! We like to know what’s going on ALL the time! That’s why when it comes to our customers systems we aim to be pro-active with our support.

What exactly is pro-active IT support?

We use early warning systems so that we know within minutes of any detrimental errors that could lead to system outages on your critical core systems. IT often classed as an in-exact science, because systems inevitably develop faults they need to be maintained! What sets us apart from other companies is how we monitor and manage it and that’s what makes the difference.

We make pro-active support possible by providing you with:

  • Telephone and remote IT support – no matter where we are or where you are we will be able to help you.
  • Remote monitoring – providing the people who need to know with the information they need when they need it.
  • Regular on-site maintenance days – we are there for all those “while you’re here queries” for fixing those faults that take longer when done remotely and on that note we aren’t shy of getting to site to fix a problem.